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Lorraine Mupanguri

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Member since March 5, 2021

Let's do this

I have over 10 years’ experience in Customer Service and Support roles in a fast-paced BPO industry. I have worked for several organizations as a lead generator, Commercial Supervisor, IT sales, team leader for a sales team and assistant to a marketing manager. I am proficient in MS Word, Excel and PowerPoint and different CRM’s as well as Clerical and Administrative skills which will contribute greatly to my productivity and good customer relations. I have strong leadership skills and I am proficient at building and maintaining professional relationships. I can prioritize and delegate tasks while maintaining focus on the goal. I bring to the table exceptional organizational, time management and problem-solving skills and a proven capacity for meeting company objectives.
Skills: Data Entry in Word, or Google Docs -Transcription (transcribing voicemail, video or audio, podcasts etc.) -Executive Assistance -Typing -Email Management/Filtering -Booking appointments with clients -Answering support tickets (with use of Freshdesk) -Receptionist duties (answering occasional calls) -Dropbox / Google Drive Organization -Set-up Social Media Accounts (Facebook, Twitter, LinkedIn, Youtube) -Manage and update Social Media Accounts

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Experience

Dental Coordinator

  •  Stirling Dental Miami
  •  Nov 2020 - Present

The Dental Schedule Coordinator will be the first impression and a lasting impression for each patient, whether in person or on the phone.The Dental Schedule Coordinator will greet patients, schedule appointments, answer phones, manage administrative records and financial records such as insurance billing and payments. This position this position is responsible for the coordination for office routines and procedures as well as reminder calls about scheduled appointments, follow ups, or cleanings.

Education

Business Management and Information Technology

  •  Catholic University in Africa
  •  Mar 2009 - Dec 2009

Majored in Business and IT