freelancer
Email Verified Yolanda Shereni
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Member since June 1, 2021

Take the Lead, Lead the way!

A professional and self-motivated
digital marketing&customer services specialist with
experience in implementing effective
marketing strategies, customer services provision,social media
management, graphic design and
email campaigns.

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Cancelled projects

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Experience

Virtual Assistant

  •  Activated Assistant
  •  Dec 2020 - Present

Administrative work inclusive of but not limited to
diary and calendar management, data entry and
organizing schedules.
Social media management through content creation,
scheduling posts, engaging followers and analyzing
statistics and reports.
Research through carrying out competitor analysis
as well as consumer trends analysis. Customer services operations.
Graphic Design and Email management
Financial account management.

Retail Banking Teller

  •  NMB Bank Limited
  •  Mar 2020 - Jun 2020

Receiving deposits and loan payments
Issuing savings withdrawals
Recording and reconciling deposits
Answering client calls and providing assistance to
queries raised
Managing ATM deposits
Filing deposit slips and paperwork
Providing first-level assistance to the chief teller

Banking Teller (Customer Services Team Leader)

  •  MyCash Financial Services
  •  Oct 2017 - Feb 2020

Provide banking services to customers by
processing transfers, deposits, withdrawals, bill
payments, selling insurance and cross-selling other
products and services.
Provide a strong commitment to customer service
with the ability to build productive relationships,
resolve complex issues and win customer loyalty.
Effective sales and marketing of products.
Ensuring that all promotional activities and
administrative work are implemented thoroughly.

Education

BSc in Marketing Management and Entrepreneurial Development with Gender Studies

  •  Women's University in Africa
  •  Aug 2011 - Oct 2014